a listing of required data on your website

There are a number of mandatory notes that all professionals must add to their website. Legal notices, general terms of sale (CGV) or even the processing of personal data, we have collected for you all the mandatory information that should be listed on your e-commerce site.

Legal notice

This is all information that allows the user to identify a professional on the web. Legal notices are mandatory for all professionals and must be easily accessible to every Internet user. You can list them on a separate page on your site or incorporate them into your Terms and Conditions.

The legal notices to be included on your website are as follows:

  • Company identity (company, legal form, registered office address and amount of capital),
  • RCS or RM registration number,
  • Email address or contact phone,
  • Identity of the host of the site (name or company name, address and telephone number),
  • In case of regulated activity: name and address of the authority that issued the approval.

Be careful, if you do not mention this information, you are subject to severe penalties (up to 1 year in prison and a fine of € 375,000).

Terms of sale

Designed to shape commercial relationships, the Terms and Conditions are part of the information that must appear on your e-commerce website. They aim to inform your customers (individuals and professionals) about their rights and obligations when they buy from you. These general terms and conditions of sale reduce the risk of litigation between buyers and sellers.

Private clients, special clients

In the context of an e-commerce page designed for individuals, the Terms and Conditions must appear on the page and be easily accessible. They must contain:

  • Important characteristics of all offered goods and services,
  • Price with VAT in €,
  • delivery fees,
  • Estimated delivery date,
  • All payment methods accepted,
  • Information regarding late payment,
  • Right to withdraw (deadline and conditions of cancellation),
  • Legal guarantee of compliance,
  • Warranty on hidden defects,
  • Terms of after-sales service (stating all costs),
  • Dispute resolution methods.

Professional customers

For e-commerce websites that are entirely dedicated to professionals, the Terms and Conditions are optional, but must be able to be downloaded upon request. The official administrative information page for companies states that: “You have the right to impose special conditions and provisions for each category of customers (wholesalers, retailers, etc.). In this case, category customers can only request communication from the only GCS that concerns them. ” In case of violation of this obligation, you are exposed to a fine of € 75,000.

Terms and conditions for professional customers must include:

  • Price without VAT in € (price scale or method of price calculation),
  • Discounts and rebates (discounts, one-time promotional discounts, deferred rebates, etc.),
  • Commercial discounts (reduction is granted in case of early payment),
  • All payment methods accepted,
  • Information regarding late payment,
  • delivery fees,
  • Estimated delivery date,
  • Dispute resolution methods.

Processing of personal data

When you decide to launch an e-commerce website, you must imperatively comply with all personal data protection obligations (last name, first name, email address, phone number, IP address, photo, etc.). This information may be collected provided that applicable regulations are complied with.

Please note that in order to recover this information, you must inform the Internet user about this collection and obtain its consent.

Inform the Internet user

In order for the collection to take place in a completely transparent way, here are all the information you need to provide on your website:

  • Identity and contact details of the organization that deals with computer processing of personal data,
  • A clear and precise goal of this data collection,
  • Legal basis that justifies the computer processing of personal data (consent of Internet users, compliance with legal obligations, compliance with contracts, etc.),
  • Consequences in case of refusal of consent by the user,
  • Recipients of collected personal data,
  • Period of storage of collected data,
  • All rights of Internet users (right of refusal, right of access, right of correction, right of deletion and right of appeal to CNIL).

Please note that the absence of this information (even just one) exposes you to a € 1,500 fine.

Obtain user consent

In some special cases, such as sending commercial e-mails (newsletters) or using cookies, simply informing users is not enough. Indeed, it is imperative to seek explicit consent so that you may collect certain personal information.

The official text of the Department of Legal and Administrative Information stipulates that: “You have to allow the user to agree with a clear positive act: the consent request sent using the checkbox is easy for users to understand. It is forbidden to use a pre-marked box, provided that the person has agreed. “

Attention, collection and processing of personal data collected without consent is punishable by imprisonment for 5 years and a fine of € 30,000.

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