A2GSI, Kodak Alaris, Esker, Stibo Systems, Everteam, Intershop, CosaVostra: Lead Partners have responded to a call from Viveris, a computer engineering specialist, to the 2022 Partnership Event on 14 April. data and knowledge in organizations in all sectors.
“Data brings us closer, illuminates our path to lead us to our goal. They also allow us to prepare, to organize, to anticipate change, be it regulatory, environmental, social, ”recalled Grégor Maciak, Director of Pre-Sales and Consulting at Viveris, presenting Viveris Partners Event 2022, April 14.
Rich in lessons, this event was an opportunity to return to the importance of information that some companies became aware of during the Covid-19 pandemic. This is also reflected in the challenges of 2022 on-site professionals, who make data management a priority, ahead of classification, growth and cyber security.
New trends …
These are all issues that also stand out among the trends noticed by Viveris partners in recent years. Data problems are indeed becoming increasingly important, becoming almost key to the survival of companies weakened by the health crisis, as underlined by Frédéric Marie, CEO at Stibo Systems, and Fabrice Faure, head of indirect sales at Esker.
“Activities related to dematerialization have accelerated. Remote work requires access to a certain amount of information. What we have seen is that there is a real need to integrate the document and data into the company so that it can be used as soon as possible, ”said Aline Saponara, Key Account Manager at Kodak Alaris. The same observation from Noureddine Lamriri, vice president of product marketing at Everteam.
At the same time, due to the closure, e-commerce exploded, forcing market players to offer new widespread services. Among them, Alain Grosse, president of A2GSI, specifically cites free returns or delivery promises. Toufik Boudelal, French manager of Intershop, notes that the relationship with customers in B2B has greatly evolved, and that it is now important to understand the behavior of professionals in order to offer them an appropriate buying process.
… Well set to last
So many trends with direct consequences on the actions of organizations today. For Timothée Le Vert, co-founder of CosaVostra, everyone now has a good understanding of the importance of data, and it remains to be seen how to break the silos of information. Data management, in fact, can be synonymous with efficiency, risk management, compliance and value creation, as Noureddine Lamriri points out.
However, there is no good data management without dematerialization; on this topic Fabrice Faure notes that projects are accelerating. The observation was confirmed by Aline Saponara, who specifies that organizations are procuring more and more tools that respond to regulatory aspects, such as dematerialization of patient records. Dematerialization therefore becomes a gateway to the data necessary to practice the profession.
When it comes to B2B e-commerce, professional buyers are now looking for a hybrid experience, both on the web and in the field, as Toufik Boudelal points out. In this, artificial intelligence (AI) stands out as an ideal technology for better understanding of customers and personalization of offers.
Technologies with many advantages
AI, moreover, has greatly contributed to the transformation of the activities of all sectors. However, this technology is not new, as Aline Saponara notes: “AI has been used for a long time, but it has been a bit underwater, mostly by the IT department. Today we see the emergence of low-code / no-code applications, which enable the implementation of faster solutions for the user. AI is not a background task, it really has to be put at the service of the whole company: the IT department, the general management and all the associates. ”
Proof of the benefits of AI, all speakers invited by Viveris have adopted this technology. However, other levers allow organizations to gain in efficiency and agility, such as dematerialization, which offers the ability to anticipate regulations (such as electronic invoicing), meet legal deadlines, or facilitate the signing process.
Dematerialisation also offers rapid benefits, according to Aline Saponara and Noureddine Lamriri: continuity of activities (electronic contract transfer, in particular), easier document search, simplified access to decision-making data, paper destruction and thus reduced costs. archiving). Not forgetting that the use of intelligent scanners avoids the need to mobilize human resources for preliminary document sorting and digitization manually, low value-added tasks. In good relations!